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Terms of Service

LAST UPDATED

Last updated: 25 June 2026

INTRODUCTION

These Terms of Service (“Terms”, “Agreement”) govern your use of the PhoenixRize Consulting website located at phoenixrize.ie (the “Site”) and the services provided by PhoenixRize Consulting (“we”, “us”, “our”, “PhoenixRize Consulting “).

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site or services.

Important notes:

  • These Terms apply to all visitors, users, and clients
  • We reserve the right to update these Terms at any time
  • Specific client engagements may be governed by separate written contracts
  • These Terms are governed by Irish law
  1. DEFINITIONS

“Site” means the PhoenixRize Consulting website at phoenixrize.com

“Services” means the consulting, training, workshops, culture audits, and related professional services provided by PhoenixRize Consulting

“Client” means any individual or organization that engages our Services

“User” means any person who accesses or uses our Site

“Content” means all text, images, graphics, documents, materials, and other information on our Site

“We/Us/Our” means PhoenixRize Consulting, operating from Dublin, Ireland and Lagos, Nigeria

“You/Your” means the user of our Site or client of our Services

  1. ACCEPTANCE OF TERMS

By using our Site, you confirm that:

  • You are at least 18 years old
  • You have the legal capacity to enter into these Terms
  • If acting on behalf of an organization, you have authority to bind that organization
  • You will comply with all applicable laws and regulations
  • All information you provide is accurate and complete

If you do not meet these requirements, you must not use our Site or Services.

  1. CHANGES TO TERMS

We reserve the right to modify these Terms at any time.

When we make changes:

  • We will update the “Last updated” date at the top of this page
  • We may notify you of significant changes via email or a notice on our Site
  • Continued use of our Site after changes constitutes acceptance of the updated Terms
  • If you do not agree with changes, you must stop using our Site

Client contracts: Existing client contracts remain governed by the terms agreed at the time of engagement, unless both parties agree to modifications in writing.

  1. USE OF OUR SITE

4.1 PERMITTED USE

You may use our Site to:

  • Learn about our Services
  • Contact us for enquiries
  • Book discovery calls or consultations
  • Access resources and information we provide

4.2 PROHIBITED USE

You must not:

  • Use our Site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or networks
  • Introduce viruses, malware, or other harmful code
  • Scrape, harvest, or collect data from our Site using automated means
  • Impersonate PhoenixRize Consulting or any person associated with us
  • Post or transmit any defamatory, offensive, or inappropriate content
  • Interfere with other users’ access to our Site
  • Use our Site to send spam or unsolicited communications
  • Copy, reproduce, or redistribute our Content without permission
  • Reverse engineer or attempt to extract source code from our Site
  • Use our intellectual property without authorization

Violation of these restrictions may result in:

  • Immediate termination of your access
  • Legal action
  • Reporting to relevant authorities
  1. INTELLECTUAL PROPERTY

5.1 OUR INTELLECTUAL PROPERTY

All Content on our Site is owned by or licensed to PhoenixRize Consulting and is protected by:

  • Copyright law
  • Trademark law
  • Other intellectual property rights

This includes:

  • Text, graphics, logos, images
  • Training materials and methodologies
  • Framework designs (e.g., STOP/ACTION/REPAIR)
  • Website design and layout
  • Business processes and approaches

You may not:

  • Copy, reproduce, or distribute our Content without written permission
  • Use our trademarks, logos, or branding without authorization
  • Create derivative works based on our materials
  • Use our Content for commercial purposes

Limited license: We grant you a limited, non-exclusive, non-transferable license to access and view Content on our Site for personal, non-commercial purposes only.

5.2 CLIENT MATERIALS

When you engage our Services:

  • You retain ownership of materials you provide to us
  • We retain ownership of methodologies, frameworks, and approaches we use
  • Deliverables (reports, recommendations, etc.) are provided to you under license for your organization’s internal use
  • We may create anonymized case studies from our work (with your prior written consent)

Confidentiality: See Section 9 for details on confidential information handling.

5.3 FEEDBACK AND SUGGESTIONS

If you provide feedback, suggestions, or ideas about our Services:

  • You grant us a perpetual, royalty-free license to use them
  • We are not obligated to keep them confidential
  • We may incorporate them into our Services without compensation to you
  1. THIRD-PARTY LINKS AND SERVICES

Our Site may contain links to third-party websites or services (e.g., LinkedIn, resource sites).

Please note:

  • We do not control or endorse third-party websites
  • We are not responsible for their content, accuracy, or availability
  • Use of third-party sites is at your own risk
  • Third-party sites have their own terms and privacy policies
  • Links do not imply endorsement or affiliation

Third-party services we use:

  • Google Analytics (analytics)
  • Calendly (booking system)
  • Google Workspace (email, storage)

These services have their own terms of service and privacy policies. By using features powered by these services, you also agree to their terms.

  1. BOOKING AND CONSULTATIONS

7.1 DISCOVERY CALLS

No obligation: Discovery calls are exploratory conversations with no obligation to engage our Services.

Scheduling: Bookings are made via Calendly and are subject to availability.

Cancellation: Either party may cancel or reschedule with reasonable notice (at least 24 hours preferred).

No fee: Discovery calls are provided at no charge.

7.2 ENGAGING OUR SERVICES

Formal engagement requires:

  • A written proposal or statement of work
  • Acceptance by the client (email acceptance is sufficient)
  • OR a signed client agreement/contract

Client agreements include:

  • Scope of services
  • Deliverables and timeline
  • Fees and payment terms
  • Confidentiality provisions
  • Terms specific to the engagement

In case of conflict: If there is a conflict between these general Terms and a specific client agreement, the client agreement takes precedence.

  1. FEES AND PAYMENT

8.1 PRICING

Transparency: Our standard service prices are published on our Site (Services page).

Custom pricing: Some engagements require custom pricing based on scope, duration, and specific requirements.

Currency: Prices are quoted in Euros (€) for Ireland-based clients and may be quoted in other currencies for international clients.

VAT: Irish VAT will be applied where applicable. International clients may be subject to local taxes.

8.2 PAYMENT TERMS

Standard payment terms:

  • Invoices are issued according to agreed schedule (e.g., upfront, milestone-based, upon completion)
  • Payment due within 30 days of invoice date unless otherwise agreed
  • Accepted payment methods: Bank transfer, organization invoice/purchase order

Late payment:

  • Late payment may incur interest charges as permitted by law
  • Services may be suspended if payment is significantly overdue
  • We reserve the right to terminate engagement for non-payment

Deposits: Some engagements may require a deposit or advance payment (typically 50% upfront for new clients).

8.3 CANCELLATION AND REFUNDS

Client-initiated cancellation:

  • More than 14 days before start date: Full refund of any deposit (minus 10% administrative fee)
  • 7-14 days before start date: 50% refund of deposit
  • Less than 7 days before start date: No refund (deposit retained)
  • After services commence: Fees for work completed will be charged; remaining fees may be refunded at our discretion

PhoenixRize Consulting – initiated cancellation:

  • Full refund of any fees paid
  • We will make reasonable efforts to reschedule or find alternative solutions

Ongoing engagements: Either party may terminate with 30 days’ written notice. Fees for services provided up to termination date will be payable.

No refund circumstances:

  • Poor client engagement or participation
  • Client dissatisfaction without valid performance concerns
  • Changes in client priorities or budget
  1. CONFIDENTIALITY

9.1 MUTUAL CONFIDENTIALITY

Both parties agree to keep confidential information private:

PhoenixRize Consulting will not disclose:

  • Client business information
  • Strategic plans or internal documents
  • Proprietary processes or data
  • Information shared in confidence during consultations
  • Individual participant contributions in focus groups (unless reporting is agreed)

Clients agree not to disclose:

  • Our methodologies, frameworks, or proprietary approaches
  • Draft reports or work-in-progress materials
  • Pricing information (unless public)

9.2 EXCEPTIONS

Confidentiality obligations do not apply to information that:

  • Is already publicly available
  • Is independently developed without using confidential information
  • Is required to be disclosed by law
  • Is disclosed with written consent

9.3 FOCUS GROUPS AND SENSITIVE WORK

Enhanced confidentiality for:

  • Focus group participants (identities protected in reports)
  • Culture audit interviews (anonymized or aggregated)
  • Sensitive disclosures about workplace issues

Protocols:

  • Confidentiality agreements signed where appropriate
  • Anonymization and aggregation in deliverables
  • Secure storage and handling of sensitive data
  • Limited access on need-to-know basis

9.4 DURATION

Confidentiality obligations continue:

  • During the engagement
  • For 3 years after engagement ends
  • Indefinitely for trade secrets or highly sensitive information
  1. LIABILITY AND DISCLAIMERS

10.1 DISCLAIMER OF WARRANTIES

Our Site and Services are provided “as is” without warranties of any kind, either express or implied.

We do not warrant that:

  • Our Site will be uninterrupted, error-free, or secure
  • Services will meet all your specific requirements
  • Results from our Services will guarantee specific outcomes
  • All information on our Site is completely accurate or current

Professional services: While we provide Services with professional care and expertise, we cannot guarantee specific business outcomes, behavior changes, or cultural transformations. Success depends on many factors including client commitment and organizational context.

10.2 LIMITATION OF LIABILITY

To the fullest extent permitted by law:

PhoenixRize shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Loss of data or information
  • Business interruption
  • Reputational harm
  • Third-party claims

Maximum liability:

  • For any claim arising from our Services, our total liability shall not exceed the fees paid by you for the specific engagement that gave rise to the claim
  • For claims related to use of our Site, our liability shall not exceed €500

10.3 EXCEPTIONS

Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by law

10.4 INDEMNIFICATION

You agree to indemnify and hold harmless PhoenixRize Consulting from:

  • Claims arising from your breach of these Terms
  • Your misuse of our Site or Services
  • Your violation of any law or third-party rights
  • Content or information you provide to us

This means you will cover our legal costs and any damages if we are sued because of your actions.

  1. PROFESSIONAL STANDARDS

11.1 OUR COMMITMENTS

We commit to:

  • Providing Services with professional care and expertise
  • Maintaining confidentiality as described in these Terms
  • Acting with integrity and transparency
  • Following ethical standards for consulting and training
  • Providing evidence-based, culturally-informed advice
  • Respecting diversity, equity, and inclusion principles in all our work

11.2 CLIENT RESPONSIBILITIES

Clients engaging our Services are expected to:

  • Provide accurate information and timely access to relevant people/documents
  • Engage in good faith with recommendations and processes
  • Ensure participant cooperation in training or focus groups
  • Make payment according to agreed terms
  • Respect intellectual property rights
  • Not misrepresent our work or recommendations

11.3 NO EMPLOYMENT OR PARTNERSHIP

Independent contractor: PhoenixRize Consulting provides Services as an independent contractor, not as an employee or agent of the client.

No partnership: Nothing in these Terms creates a partnership, joint venture, or agency relationship.

  1. DATA PROTECTION AND PRIVACY

Your personal data is important to us.

Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these Terms.

Key points:

  • We comply with GDPR and Irish Data Protection Acts
  • We collect only data necessary for our Services
  • We protect data with appropriate security measures
  • You have rights to access, correct, and delete your data
  • See our Privacy Policy for full details

By using our Site or Services, you also agree to our Privacy Policy and Cookie Policy.

  1. TERMINATION

13.1 TERMINATION OF SITE ACCESS

We may suspend or terminate your access to our Site:

  • For breach of these Terms
  • For illegal or harmful activity
  • For misuse of our Site
  • At our discretion with or without notice

13.2 TERMINATION OF SERVICE ENGAGEMENTS

Client-initiated termination:

  • Either party may terminate ongoing engagements with 30 days’ written notice
  • Fees for work completed remain payable
  • Client retains deliverables completed up to termination date

PhoenixRize Consulting -initiated termination: We may terminate an engagement:

  • For non-payment
  • For client breach of agreement
  • If client engagement makes it impossible to deliver Services effectively
  • For reasons of professional ethics or conflicts of interest

13.3 EFFECT OF TERMINATION

Upon termination:

  • Access to our Site or Services ends
  • Outstanding fees remain payable
  • Confidentiality obligations continue
  • Clauses that by their nature should survive (liability, intellectual property, confidentiality) remain in effect
  1. FORCE MAJEURE

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:

  • Natural disasters (floods, earthquakes, pandemics)
  • War, terrorism, civil unrest
  • Government actions or legal restrictions
  • Strikes or labor disputes
  • Power outages or telecommunications failures
  • Other unforeseeable events

In such circumstances:

  • The affected party will notify the other party promptly
  • Performance obligations are suspended during the event
  • Both parties will make reasonable efforts to mitigate impact
  • If the event continues for more than 60 days, either party may terminate without penalty
  1. DISPUTE RESOLUTION

15.1 GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Ireland.

For Nigeria-based clients: Specific provisions in client agreements may reference Nigerian law where appropriate.

15.2 JURISDICTION

Irish courts: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

For international clients: We may agree to alternative dispute resolution or jurisdiction in specific circumstances.

15.3 INFORMAL RESOLUTION

Before initiating legal proceedings, both parties agree to:

  1. Notify the other party in writing of the dispute
  2. Attempt to resolve the matter through good faith discussion
  3. Consider mediation if direct discussion does not resolve the issue

Most disputes can be resolved through conversation. Please contact us at info@phoenixrize.ie  to discuss any concerns.

15.4 NO CLASS ACTIONS

You agree that disputes will be resolved individually, not as part of a class action, collective action, or representative proceeding.

  1. GENERAL PROVISIONS

16.1 ENTIRE AGREEMENT

These Terms (together with our Privacy Policy and Cookie Policy) constitute the entire agreement between you and PhoenixRize Consulting regarding use of our Site.

For service engagements: Specific client agreements supplement but do not replace these Terms.

16.2 SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid:

  • That provision will be modified to the minimum extent necessary to make it enforceable
  • OR removed if it cannot be modified
  • All other provisions remain in full force and effect

16.3 WAIVER

Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it later.

16.4 ASSIGNMENT

You may not assign these Terms or any rights under them without our written consent.

We may assign these Terms to another entity in connection with a merger, acquisition, or sale of our business.

16.5 NO THIRD-PARTY BENEFICIARIES

These Terms are for the benefit of you and PhoenixRize Consulting only. No third party has rights under these Terms.

16.6 NOTICES

Legal notices must be sent to:

Email: info@phoenixrize.ie

Subject line: “Legal Notice – Terms of Service”

Postal address:
PhoenixRize Consulting
Mulhuddart,
Dublin, Ireland

Effective date: Notices are effective when received.

16.7 HEADINGS

Section headings in these Terms are for convenience only and do not affect interpretation.

16.8 LANGUAGE

These Terms are written in English. Any translations are for convenience only. In case of conflict, the English version prevails.

  1. ACCESSIBILITY

We strive to make our Site accessible to all users, including those with disabilities.

If you experience accessibility issues:

  • Contact us at info@phoenixrize.ie 
  • Describe the issue you encountered
  • We will work to address accessibility concerns promptly

Our commitment:

  • We follow WCAG 2.1 AA guidelines where possible
  • We regularly review and improve accessibility
  • Alternative formats of information can be provided upon request
  1. TESTIMONIALS AND CASE STUDIES

18.1 USE OF CLIENT TESTIMONIALS

We may display client testimonials on our Site and marketing materials.

With your permission, we may:

  • Quote your feedback
  • Use your name and organization name
  • Create case studies from our work together

Your rights:

  • We will obtain written permission before using testimonials
  • You may request removal of your testimonial at any time
  • Anonymized case studies may be retained for internal use

18.2 ANONYMIZED CASE STUDIES

We may create anonymized case studies that do not identify you or your organization. These help demonstrate our approach and are used for:

  • Website content
  • Marketing materials
  • Training internal staff
  • Research and learning
  1. ANTI-DISCRIMINATION AND ETHICS

PhoenixRize Consulting is committed to:

  • Practicing what we preach: diversity, equity, and inclusion
  • Non-discrimination in all business dealings
  • Ethical professional conduct
  • Transparency and integrity

We do not tolerate:

  • Discrimination based on protected characteristics
  • Harassment or abusive behavior
  • Conflicts of interest without disclosure
  • Misrepresentation or fraud

If you experience or witness unethical behavior by PhoenixRize Consulting: Contact us immediately at info@phoenixrize.ie  with “Ethics Concern” in the subject line.

  1. FEEDBACK AND COMPLAINTS

We welcome feedback and take complaints seriously.

To provide feedback or make a complaint:

Email: info@phoenixrize.ie
Subject line: “Feedback” or “Complaint”

Include:

  • Your name and contact information
  • Details of your feedback or complaint
  • What resolution you’re seeking (for complaints)

Our process:

  1. We will acknowledge receipt within 2 business days
  2. We will investigate and respond within 10 business days
  3. We will work with you to resolve any issues fairly

If you’re not satisfied with our response:

  • You may escalate to [insert escalation contact if applicable]
  • For contractual disputes, see Section 15 (Dispute Resolution)
  • For data protection concerns, contact the Data Protection Commission
  1. SURVIVAL

The following provisions survive termination of these Terms:

  • Intellectual Property (Section 5)
  • Fees and Payment (Section 8)
  • Confidentiality (Section 9)
  • Liability and Disclaimers (Section 10)
  • Dispute Resolution (Section 15)
  • Any other provisions that by their nature should survive
  1. CONTACT INFORMATION

For questions about these Terms of Service:

Email: info@phoenixrize.ie
Subject line: “Terms of Service Query”

Postal address:
PhoenixRize Consulting
Mulhuddart
Dublin, Ireland

Website: phoenixrize.ie

Response time: We aim to respond to queries within 5 business days.

  1. ACKNOWLEDGMENT

By using our Site or engaging our Services, you acknowledge that:

  • You have read and understood these Terms of Service
  • You agree to be bound by these Terms
  • You have reviewed our Privacy Policy and Cookie Policy
  • You understand your rights and obligations
  • You are legally authorized to accept these Terms

If you do not agree with these Terms, you must not use our Site or Services.

DEVELOPER IMPLEMENTATION NOTES

Page requirements:

  1. Accessible from:
    • Footer (labeled “Terms of Service” or “Terms”)
    • Contact forms (checkbox: “I agree to the Terms of Service”)
    • Booking system confirmation
    • Client proposal/agreement acceptance pages
  2. Format:
    • Clean, readable layout
    • Proper heading hierarchy (H1 > H2 > H3)
    • Optional table of contents at top with jump links
    • “Last updated” date prominently displayed
    • Print-friendly version
  3. Mobile optimization:
    • Fully responsive
    • Easy to scroll and navigate
    • Readable font size (16px minimum)
    • Adequate spacing between sections
  4. SEO:
    • Page title: “Terms of Service | PhoenixRize”
    • Meta description: “PhoenixRize Terms of Service – Legal terms governing use of our website and services.”
    • No index/no follow tags (legal pages typically not indexed)
  5. Legal compliance:
    • Date stamp all versions
    • Keep archived copies of previous versions
    • Document when changes are made

IMPORTANT: BEFORE PUBLISHING

You must customize these sections with YOUR specific information:

  1. Contact email – Replace [your@email.com] throughout
  2. Business address – Add your actual Dublin business address
  3. VAT number – Add if applicable for invoicing
  4. Specific payment methods – Confirm which payment methods you accept
  5. Cancellation terms – Adjust to match your actual business practices
  6. Insurance details – If you carry professional indemnity insurance, consider mentioning it
  7. Data Protection Officer – If you have one, include contact details

IMPORTANT LEGAL DISCLAIMER

This Terms of Service document is a general template. While it covers standard provisions for a consulting business:

  1. It is not a substitute for professional legal advice
  2. You should have it reviewed by an Irish solicitor before publishing, especially sections on:
    • Liability limitations (enforceability varies by jurisdiction)
    • Indemnification clauses
    • Dispute resolution
    • Consumer rights (Irish and EU consumer protection laws)
  3. Consider professional indemnity insurance to protect your business from professional liability claims
  4. Keep this document updated as your business evolves or laws change